Refund policy

ALL SALES ARE FINAL

You can always contact us if you have a question at svscountermeasurestraining@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide photos and verify if the item was damaged in shipment. If the item was damaged due to the shipper you must contact them and file a claim.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We only refund items that are defective.  We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at svscountermeasurestraining@gmail.com.